Shipping policy

ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS OR UPS. INTERNATIONAL ORDERS ARE SHIPPED VIA USPS OR DHL [SUBJECT TO OUR DISCRETION]. "ON-HAND/READY-TO-SHIP" PRODUCTS ARE PROCESSED WITHIN 2-5 BUSINESS DAYS, BARRING COMPLICATIONS AND/OR DELAYS. ONCE AN ORDER HAS BEEN PROCESSED, DETAILS RELATED TO SAID ORDER CAN NOT BE MODIFIED OR CANCELLED.

"PRE-ORDER" PRODUCTS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS, BARRING DELAYS. ONCE AN ORDER HAS BEEN PROCESSED, DETAILS RELATED TO SAID ORDER CAN NOT BE MODIFIED OR CANCELLED.

MANUFACTURING COMMENCES ONCE PRE-ORDER PROCESSING IS FINISHED. MANUFACTURING TIMELINES VARY BY EACH RELEASE, DEPENDING ON PRODUCT TYPE, COLLECTION PRODUCT QUANTITY, ORDER VOLUME, AND UNFORSEEN DELAYS. STAY IN TUNE WITH OUR INSTAGRAM FOR REAL-TIME UPDATES AND ESTIMATES REGARDING MANUFACTURING PROCESSING. IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER'S MANUFACTURING TIMELINE, CONTACT US VIA EMAIL - info-privatelabel@8erene.love

SHIPPING COMMENCES IMMEDIATELY AFTER MANUFACTURING IS COMPLETE. YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR LOCAL POSTAL CARRIER. PLEASE ALLOW 3-7 BUSINESS DAYS FOR YOUR PACKAGE TO ARRIVE ONCE SHIPPED FOR DOMESTIC ORDERS & AN ADDITIONAL 10-15 DAYS FOR INTERNATIONAL ORDERS.

*WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR UNDELIVERED PACKAGES. IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE OPEN AN INVESTIGATION WITH THE CARRIER. WE WILL NOT REPLACE ANY PACKAGES. IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER, CONTACT US VIA EMAIL - info-privatelabel@8erene.love

INTERNATIONAL CUSTOMERS MAY BE SUBJECT TO FEES/DUTIES, WHICH ARE OUT OF OUR CONTROL. UNFORTUNATELY, WE ARE NOT ABLE COVER THESE FEES AND HAVE NO WAY OF CALCULATING/ESTIMATING THE CHARGE BEFORE ORDER PLACEMENT. THESE FEES WILL TYPICALLY BE LEVIED TO YOU UPON ARRIVAL OF YOUR ORDER.

WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

AFTER AN ORDER HAS BEEN PLACED, DURING PROCESSING (PRIOR TO SHIPPING FULFILLMENT), YOU CAN REQUEST AN ADDRESS CHANGE/MODIFICATION BY CONTACTING US VIA EMAIL - info-privatelabel@8erene.love

DO YOUR BEST TO ENSURE THAT ALL ADDRESS DETAILS HAVE BEEN INPUTTED CORRECTLY AT CHECKOUT; IT IS HIGHLY ENCOURAGED THAT OUR CUSTOMERS DOUBLE CHECK ADDRESS INFORMATION IN THEIR ORDER CONFIRMATION AFTER THE FACT.